VODACOM RELUCTANT TO TAKE ACTION

An account (I***) was *****ulently opened in my name and 4 debit orders have been taken from my bank account. I sent Vodacom the necessary documents/copies/affidavits and I am still being debited. Please close the account immediately and refund all amounts taken from my account as I have never had any accounts with Vodacom and I have also not approved any Debicheck mandates on my banking app. Please close the account as it is negatively affecting my credit and my finances.