AL
Annemarie L

1 reviews | Active since Apr 2024

24 Apr 2025, 09:26

Vodacom release my line, that I can move on to a service provider that can help me.

I complained numerous times on Hello Peter regarding Vodacom Fibre service. Then I received calls from Vodacom and then suddenly the fibre is working for one day.

This is ongoing for months now.

If you call the call centre they blame Frogfoot. The one night I have been told that Frogfoot is down. ( I phoned my friend who is staying nearby - AND GUESS WHAT SHE GOT FIBRE. ) I phoned someone from Vox just to confirm that they are online.

SO THIS IS HOW VODACOM WORK.

Just to let you know, I am on a month to month contract with Vodacom.

I want to cancel my contract due to NO SERVICE !!!!!, and guess what they refuse to release my line. They want a months notice. REALLY - NOW I MUST PAY FOR THE NEXT MONTH, AND THERE IS NO SERVICE.

All I want is that my line get released y 30 April 25, but Vodacom keep me hostage.

THIS IS SO BAD.

0
Replies (3)
Vodacom
Vodacom's reply24 Apr 2025, 09:35
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
AL
Annemarie L's update24 Apr 2025, 09:46
Reviewer Update
Hope, this will be resolved. Seeing that I paid in April already for a service that is not working. That is my months notice.
Vodacom
Vodacom's reply24 Apr 2025, 10:47
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team