Vodacom relaxed about their blunder

Vodacom blacklisted 4 of my lines on the 4th of Jan 2016 in error and subscriber collections immediately reversed the blacklisting however two days later I am still without any service. I have called in more that ten times and sent emails and nobody seems to be able to assist me. They had promised my lines would have been active on the 5th of Jan 2016 and 16h00. It is now the 6th of Jan at 9AM and still no luck. I have been severely inconvenienced by error that Vodacom has made and yet I am the one spending countless hours on the phone trying to resolve the matter. What is happening to the leading service provider. Have they now forgotten that customer service is important.