Vodacom rejects port on Prepaid

On the 12th of July 2019, I went to Telkom and asked for my Vodacom number to be ported to Telkom. I got an sms with a code for the port to take place and was told by Telkom that it will be done within 24 hours. 5 days later it was still not done so I visited the same Telkom shop. Only for them to show me on screen that the port was rejected by Vodacom. I have been on prepaid for 2 years. Vodacom stores tell me that all is in order, I am on prepaid and the port should go through. But it gets rejected by Vodacom. I can't speak to a Vodacom consultant directly and only the Vodacom store can email the port department directly. In the meantime, I can't port my number. Vodacom you will continue losing customers with service like this.