Vodacom rejecting CLEAR issues with brand new phone!!!

Got a brand new Note 10 from Vodacom. The device is clearly an out of the box failure. I got the device as a early Christmas Gift but diacoverd 3 problems with it within the first 5 days of using it.

1. The camera quality is TERRIBLE 2. The pen does not work properly on a small part of the screen 3.when shaking the phone, it's clear that there is something loose inside the phone.

I did these checks with a technician at the Vodacom branch at the Glen shopping centre and he witnessed the problems as well...

We submitted the phone on the 23rd December 2019... we walked In today to find out what's going on and were told that the OBF was rejected.

The Technician said to us he is going to send it back and fight the case because even he know there's clear issues with the phone but we may only have the phone back or have news by the 24th January 2020...

I don't understand how such an expensive phone can have such obvious issues! Issues which were still proof checked by the Vodacom technicial then STILL had to go to a 'main branch' to be 'checked again'?

If we got the phone today and everything was sorted out I would of been very understanding that it took so long (16 Days exculding holidays) because of the holiday season... However now I'm at the point where I'm questioning the Integrity of Vodacom an am incredibly frustrated.

I DO NOT WANT TO PAY FOR A 2 YEAR CONTRACT FOR A BROKEN PHONE!