TN
Tamara N
1 reviews | Active since Jun 2019
19 Jun 2019, 13:59
VODACOM REJECTED MY APPLICATION FOR INSURANCE
Vodacom rejected my application for insurance that I have been paying for almost 6 years. I upgraded from Tablet to a double deal, HUAWEI P10 and P8 Lite in 2017. When I submit a claim they told me that I am paying the insurance for LAPTOP and then they said it is an unknown device. How come, do they deduct money for the device they do not know, for all this years? All of a sudden they are telling me that the error was done on Vodacom store. It is not my mistake but their mistake! In conclusion, I have been paying for the LAPTOP I do not have, but the invoice is reflecting that I am paying for two handsets (upgrades) and insurance as well.
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Replies (2)
Vodacom's replyOfficial
19 Jun 2019, 14:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jun 2019, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Jun 2019, 08:19 Dear Tamara
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply20 Jun 2019, 08:19
Official
Dear Tamara
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.
We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team