MJvV
Madeleine Janse van Vuuren

1 reviews | Active since Sept 2011

24 Jul 2017, 13:15

VODACOM REJECT MY NEW CONTRACT APPLICATION AGAIN

<p>About 14 years ago I was a Vodacom customer. On that staged I was unemployed for about 1 year. I owed Vodacom +/- R600.00 , I did pay them late. But the amount owed was settled in full.</p> <p>It was not that the money was never paid , OR THAT I OWED THEM R6,000.00!!!!!!!</p> <p>After reporting Vodacom on Hellopeter about one year ago Vodacom solved the problem, I app**** for a data contract. The contract is still active and I'm paying by debit order each month.</p> <p>Today I walked in a Vodacom shop to apply for a cellphone contract , the contract was decline. Same reason all over again... The vodacom sms received read as follow: PREVIOUS VSPC ACCOUNT NOT CONDUCTED SATISFACTORILY. NO DECLINE REVIEW OR GAP ALLOWED FOR THIS APPLICANT!!!!!</p> <p>Vodacom your wasting my time, and embarrass me ! I do have a very good credit record!!!</p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply24 Jul 2017, 13:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Jul 2017, 07:35
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team