GS
Gwyneth S
1 reviews | Active since Aug 2015
13 Jul 2020, 11:35
Vodacom refusing to send statements
Vodacom refusing to send statements by email even though they send invoices to the same email address. They say for my protection I must email my ID number as well as my bank account details, this is compromising my security, not sending a statement to the same address as they send invoices
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Replies (3)
Vodacom's replyOfficial
13 Jul 2020, 11:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jul 2020, 11:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
GS
Gwyneth S's updateReviewer Update
13 Jul 2020, 11:48The consultant refuses to assist unless I send ID and bank details to them, so it is of no help
GS
Gwyneth S's update13 Jul 2020, 11:48
Reviewer Update
The consultant refuses to assist unless I send ID and bank details to them, so it is of no help
Vodacom's replyOfficial
14 Jul 2020, 17:27Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2020, 17:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,