Vodacom refusing to remove ***** account in my name in credit bureau

<p>Vodacom confirmed that a ***** account was opened in my name and they will remove this account from credit bureau many months ago. I have been trying to call them for many months and they still have not removed it. I am applying for a home loan and this ***** account is giving me problems because it still appears in arrears. It's not even showing that its *****.</p>