Vodacom Refusing to release my number to port to Telkom

Item: Vodacom
Rating: 1
Author: Nicole T

I have been with Vodacom for many many years and have just moved over to Telkom, i would love to keep my number but Vodacom refuses to release my number so it can be ported.

i am tired of going into the mall to have this done to no result.

I have received an SMS on Monday to say my number has been ported but my sim is still active and i cant use my new phone with my new number.

it is very frustrating to have to beg for simple things to be done. I have been a loyal customer for many years and now i want out. Please port my number to Telkom as i have asked. REPEATEDLY.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Jul 2019, 08:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply05 Jul 2019, 08:18

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

11 Jul 2019, 11:24

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

We can confirm that your query has now been resolved.

Regards

Consumer Website Team

Vodacom's reply11 Jul 2019, 11:24

Official

Dear Customer,

We can confirm that your query has now been resolved.

Regards

Consumer Website Team