Vodacom - Refusing to fix their mistake

<p>My Vodacom contract was due for an upgrade in February, but I only upgraded in June. The first upgrade consultant who assisted me, processed my order incorrectly ( after I've asked her twice to confirm the details...) and sent me the wrong phone. </p> <p>I arranged for the phone to be collected from me, as it was NOT what I had ordered. </p> <p>As per the upgrade consultant, they cancelled my upgrade as they didn't have stock of the phone I ordered. A few days later, another consultant phoned me, and assisted to process my upgrade for me. </p> <p>This time, the correct phone was sent to me, on my current package and at the amount I have agreed to. </p> <p> </p> <p>Much to my surprise, I was invoiced for the incorrect handset in June - althought I only RECEIVED the wrong handset on the 28th of June... and returned it without even opening the box.</p> <p> </p> <p>Every month, from June, Vodacom has been invoicing me for two handsets - the one I am using, and the one I returned first week of July... </p> <p> </p> <p>After many many calls to Vodacom , and having been transferred between the upgrades department, who made the mistake, and the accounts department, who was supposed to rectify the mistake, nothing has been done, and it has been 5 months now </p> <p>I've logged numerous service requests.... And when I phoned them now, I was told that the one request is still showing in progress... The request that was logged on the 28th of July ! </p> <p> </p> <p>This is ridiculous... I've wrongly been invoiced R270 a month from June ( in addition to my agreed handset fee of R220). And no one from Vodacom seems willing to sort out their mistake ! </p> <p> </p> <p>I am at wits end here- this has costed me R1620 already. </p> <p> </p> <p>Can someone from Vodacom please have the decency to sort this out ! It is unacceptable that I need to pay for a mistake one of your employees made ! </p> <p> </p> <p> </p> <p> </p> <p> </p>