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Prince

1 reviews | Active since Mar 2021

28 Feb 2022, 18:50

Vodacom refusing to end contract after it expired

Vodacom is refusing to terminate the contract which was supposed to be only for one year.. I have honored the agreement to the fullest with no errears. The contract ended 16/01/2022 and i called vodacom to let them know that i am not upgrading my contract. They said the contract is still on until i receive an sms. They continue to debit my account for an amount of R210 while giving me only airtime of R175... My contract account is ***.. I don't know what kind of **** they are running but it is so bad. If i reverse the debit order it will reflect bad on my credit profile. I hope they resolve the issue very soon. My number ***

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Replies (2)
Vodacom
Vodacom's reply01 Mar 2022, 07:18
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
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Prince's update03 Mar 2022, 18:53
Reviewer Update
The issue has been resolved, the contract will end dis month as per our discussions. Thanks vodacom