1 reviews | Active since Jun 2017
Vodacom refusing to collect wrong items delivered through direct marketting
<p>I was called by vodacom direct marketing and offered a wifi router for 99 a month. When the device was delivered a voda tab was in the package. I called vodacom to request them to come and collect as this was not the device that I had wanted. Vodacom indicated they would arrange for collection of the device and a wifi router was delivered the next day. I have called vodacom on numerous occasions and even spoke to a lady who was very rude to me and told me pick up would be arranged within 14 days. Now vodacom has debited 600 off my account which I will be reversing until vodacom comes and collect their device. I will not be forced into a contract I do not want. I know my rights as a consumer and I called vodacom the very same day that the wrong device was delivered. Vodacom I appeal to you to please come collect your device as I do not want it</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
