XN
Xoliswa N

1 reviews | Active since Jun 2017

16 Jun 2017, 01:19

Vodacom refusing to collect wrong items delivered through direct marketting

<p>I was called by vodacom direct marketing and offered a wifi router for 99 a month. When the device was delivered a voda tab was in the package. I called vodacom to request them to come and collect as this was not the device that I had wanted. Vodacom indicated they would arrange for collection of the device and a wifi router was delivered the next day. I have called vodacom on numerous occasions and even spoke to a lady who was very rude to me and told me pick up would be arranged within 14 days. Now vodacom has debited 600 off my account which I will be reversing until vodacom comes and collect their device. I will not be forced into a contract I do not want. I know my rights as a consumer and I called vodacom the very same day that the wrong device was delivered. Vodacom I appeal to you to please come collect your device as I do not want it</p>

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Replies (1)
Vodacom
Vodacom's reply19 Jun 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team