1 reviews | Active since Feb 2024
Vodacom refusing to cancel my subscription
I have 3 lines with Vodacom, I want to cancel my subscription then they block my number from calling their call centre.
I’ve called in October to cancel however my account was in arrears they said I can’t cancel because it’s in arrears. I then paid before month end October to cancel they say they can’t assist with the cancellation they try to sell me things I don’t want , I’ve called 3 times this week no one wants to assist all they want is to sell me their products , which I am no longer interested in because of their terrible customer service and blocking the number doesn’t make things any easy because one can only cancel via calling their call centre.
I want nothing to do with Vodacom they have terrible customer service. All I want is to cancel my subscription.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
