IS
Ivone S

1 reviews | Active since Apr 2015

08 Jul 2015, 11:28

Vodacom - Refusing to cancel my month contract

Ref Account no - <br> <br> Out of the blue Vodacom billed me ad additional R3,477.87 over and above normal contract price of R149.00 for my 3GB month to month agreement with them. Invoice dated 03/05/2015<br> <br> Not once was I advised that my limit had EXCEEDED. The last sms I received from them ever only showed a 90% usuage.<br> <br> I tried to cancel my month to month contract with them and they refuse to do so. This is *******. So they are adding a monthly fee every month on top of this outstanding amount which I cannot afford to pay. I believe that this data usage has been \made up"by Vodacom or my account has been used **********ly by them. I want my account stopped immediatly because althought you did not allow me to use data on a monthly basis because you have blocked it"

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Replies (1)
Vodacom
Vodacom's reply09 Jul 2015, 08:34
Official
Hello Ivone dos Santos,

Thank you for taking the time to raise your complaint with our team.

My name is Craig Julius and I will take ownership of this and my objective is to turn your complaint into a compliment and I'd like you to help me with this.

I will be in contact with you regarding this matter in order to resolve or address.