1 reviews | Active since Apr 2015
Vodacom - Refusing to cancel my month contract
Ref Account no - <br> <br> Out of the blue Vodacom billed me ad additional R3,477.87 over and above normal contract price of R149.00 for my 3GB month to month agreement with them. Invoice dated 03/05/2015<br> <br> Not once was I advised that my limit had EXCEEDED. The last sms I received from them ever only showed a 90% usuage.<br> <br> I tried to cancel my month to month contract with them and they refuse to do so. This is *******. So they are adding a monthly fee every month on top of this outstanding amount which I cannot afford to pay. I believe that this data usage has been \made up"by Vodacom or my account has been used **********ly by them. I want my account stopped immediatly because althought you did not allow me to use data on a monthly basis because you have blocked it"
Thank you for taking the time to raise your complaint with our team.
My name is Craig Julius and I will take ownership of this and my objective is to turn your complaint into a compliment and I'd like you to help me with this.
I will be in contact with you regarding this matter in order to resolve or address.
Thank you for taking the time to raise your complaint with our team.
My name is Craig Julius and I will take ownership of this and my objective is to turn your complaint into a compliment and I'd like you to help me with this.
I will be in contact with you regarding this matter in order to resolve or address.
