VODACOM REFUSING TO CANCEL MY CONTRACT AFTER I HAVE PAID THE EARLY CANCELLATION PENALTY.

I phoned Vodacom three weeks ago to enquire why cellphone insurance had been added to my account without my consent. They could not answer me. They told me it has just been added and they cannot provide me with the proof of who added it.

I immediately requested a cancellation of my contract because I refuse to deal with ******* service. They sent me an early cancellation penalty quote and I paid it on August 28

Since then I have called Vodacom FIVE TIMES and emailed them over FIFTY TIMES. Nobody has any record of my cancellation. They keep asking me for the same information, each of the five times I called.

They told me 10 times that the matter is now being escalated. I have begged for a response.

They then told me to email all my documents to Lesley Deane. They assured me that he is the head and will sort everything out .

I have begged Lesley Deane for a response as well, and absolutely nothing. I am disgusted with this service and I will never be using Vodacom again. Vodacom, your service is disgusting and I will be reversing any and all amounts that you take off of my account. Be warned everyone, Vodacom will just ignore you for 3 weeks with no updates.