EM
Elizabeth M

1 reviews | Active since Oct 2015

15 Oct 2015, 17:57

Vodacom refusing to cancel my contract.

I had multiple contracts with Vodacom, they were active for many years. Just recently I was due for an upgrade in AUGUST and on the day of my upgrade I cancelled some contracts that I did not need. I called the call centre and went through the procedure of cancellations, even received smses CONFIRMING MY CANCELLATIONS. What IRRITATES ME is that I am still being billed for these CANCELLED contracts. I have been calling the call centre and I received the same sms every time. They are deducting amounts I did not sign for or agree on. This is very much inconvenient to my monthly finances. This needs to come to an end.

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Replies (1)
Vodacom
Vodacom's reply15 Oct 2015, 20:32
Official
Hello Lizzy3009,

Thank you for the posting.

A consultant will be in touch with you soonest.

We apologise for any inconvenience caused.

Regards
MK
Consumer Website Team