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TSHWARELO M
1 reviews | Active since Oct 2009
24 Jun 2019, 16:47
Vodacom refusing to cancel my cobtract
I have a contract with vodacom that expired in May. I have been calling over and over to have this contract cancelled but vodacom consultants don't want to help me with this. I have requested for more than 3 times already for this cancellation and i am getting is nothing but a run around. They are not interested in assisting me, they just want me to renew my contract. Now, how do I do that with such a pathetic and useless customer service?
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Replies (3)
Vodacom's replyOfficial
25 Jun 2019, 07:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jun 2019, 07:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Jun 2019, 10:00Dear Tshwarelo,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply25 Jun 2019, 10:00
Official
Dear Tshwarelo,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
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TSHWARELO M's updateReviewer Update
08 Oct 2019, 13:18Hi. After thinking that this matter was put to rest for good, it is rearing its ugly head once again in the form of me owing R260.88. What a magic!
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TSHWARELO M's update08 Oct 2019, 13:18
Reviewer Update
Hi. After thinking that this matter was put to rest for good, it is rearing its ugly head once again in the form of me owing R260.88. What a magic!