1 reviews | Active since Jan 2012
Vodacom refusing to cancel fibre service and continue to debit every month.
I cancelled my month to month Vodacom fibre connection in January 2025 and the last invoice was sent through for January 2025. A delete order ***-918108 was issued. Since then Vodacom have failed to cancel the service and keep debiting R899 from my bank account every month. They debited R899 for February 2025, they have sent another invoice for March 2025 and a further communication today Somaya Adams "Please note that we require a calendar month notice. The last invoice will be generated in April 2025." I am still fighting for my February R899 that was wrongly debited despite giving a months notice and cancelling the service in January 2025. Now Vodacom have pushed the cancellation all the way to the end of April 2025. I have had to log another complaint with ICAS reference CAS-237552-D0R8Q2 and also pass this on my attorneys for litigation for the matter to be resolved as as this is the only way to to deal with Vodacom. Whatever you do, stay away from Vodacom fibre, you will regret it in the long run. They ruined my Christmas and I've never consistently got the line speed I've paid for.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
