Vodacom refusing to cancel contract despite ongoing issues

Hello Hello Peter Team,

I am lodging a complaint regarding Vodacom and the complete lack of assistance I have received despite multiple escalations, including to the Vodacom CEO’s office.

I have a brand new iPhone 17, now just over a month old, which has had endless issues from day one. I reported the problems immediately and requested cancellation, as the device and service have never worked as promised.

Despite numerous follow-ups and written communication, Vodacom appears to be deliberately delaying or refusing to cancel my contract. I receive vague responses, service requests are closed without resolution, and I still have no clear written confirmation that my contract is cancelled, penalty-free, or that refunds will be processed.

This has been incredibly frustrating and stressful. I am now pleading for someone senior — above the CEO’s office if necessary — to intervene and resolve this matter properly.

Vodacom’s customer service has been unacceptable, and I feel completely ignored as a paying customer.

I would appreciate Hello Peter's assistance in escalating this matter so that Vodacom finally takes accountability.