SD
Shonelle D

1 reviews | Active since Dec 2018

07 Dec 2019, 09:06

VODACOM REFUSING TO CANCEL AFTER CONTRACT ENDED

Since September 2019 we have been to Vodaworld Midrand 4 times, sat in queues, had the most infuriating experiences dealing with Lebo and her Manager Ayubulela, called umpteenth times, to absolutely NO avail! Their incompetence leaves me speechless! They do not even feel embarrassed! They are forcefully giving us airtime, refusing to cancel my contract after the 24 months have expired, insisting on continuing on a monthly basis, billing me, regardless of ALL my attempts to cancel. The cancellations dept do not seem to be working since December either, no answer. However the upgrades dept answer immediately to get more business so they can ***** from customers down the line! I am at my wits end. Next step: SAPS affidavit and open a case against all involved!

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Replies (1)
Vodacom
Vodacom's reply07 Dec 2019, 13:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team