JN
Joyce N
1 reviews | Active since Jan 2016
07 Sept 2021, 15:06
Vodacom refusing to cancel a contract
I have been trying to cancel my contract that ended with Vodacom since last year with no luck. Why is Vodacom refusing to cancel the contract that ended a year before. Now I am told that the account has been handed to legal. How so when I did not request for the renewal of the contract. I have called Vodacom more than 5 times to cancel this contract and everytime I was told the cancellation was proceed.
I am fuming because of the incompetency on Vodacom staff members (Cancellation department) to be exact has now affected my credit record.
I NO LONGER WANT A RELATIONSHIP WITH VODACOM, WHAT DO I NEED TO DO !!!
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Replies (2)
Vodacom's replyOfficial
08 Sept 2021, 07:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Sept 2021, 07:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Sept 2021, 12:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract contract was cancelled and necessary credits/refund processed. We have also requested a paid up letter be emailed and ITC updated which can take within 7 working days. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Sept 2021, 12:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract contract was cancelled and necessary credits/refund processed. We have also requested a paid up letter be emailed and ITC updated which can take within 7 working days. Regards Consumer Website Team
Best regards,