VODACOM - REFUSING TO ASSIST WITH THE PHONE I UPGRADED TO - ARRANGE COLLECTION

I have been a loyal customer with Vodacom for more than 15 years. Always paid on time and never chose a different network. About 2 months ago, I upgraded. Delivery was arranged and I received the phone from the courier. No charger or earphones were included in the box and the phone is not what I wanted (was way too small) I called the upgrades department, advised them of the same and they said that they will send the courier to collect within 2 weeks. Today is 29 March 2022 already. I cannot recall how many people I have spoken to, how many numbers I tried to call. Being sent from pillar to post trying to arrange the collection. I followed up again last week and no one seemed interested to assist me. I got a reference number *** for the call as I am receiving no joy. I am not a person that likes to complain but this is unacceptable. I want this phone to be collected (still in the box, never been used) and get another phone that is more suitable for me. Might even think of moving service providers. VODACOM this was my last resort. Sort this out. NO ONE TILL THIS DAY REACHED OUT TO ME. QUICK TO TAKE MY MONEY BUT NOT WILLING TO ASSIST ME. SORT THIS OUT!