VODACOM Refusing to assist for more than a year - filling their pockets while their client suffers

After more than a year of fighting to get help, I am over it! Vodacom does not care about their clients no matter how many years you have been with them. I cant tell you how many times I got stuck without airtime or data or both and struggle to add and the costs getting out of hand. I can finally migrate my package to the unlimited which I asked for but wait...it will now cost me more than if I walk in as a new client for the same package and same phone. O and yes the phone I traded in at the Istore does not count if you migrate...so they take the amount they got for the phone and I then now have to pay full price for the handset and then you loose the discount they give you when you get a new package, so you end up paying more than what a new client or upgrade for the same thing costs now.

They refuse to help me with a logic solution instead they want me to pay for more addon's to my current package. O yes and finally they do not take responsibility if the person who makes a suggestion to you on what package you need for your usage, gives you the wrong advise.

Well here we go again. I guess I am stuck with this until my contract ends.