VODACOM REFUSING TO ACCEPT PAYMENT ARRANGEMENT SUBSEQUENTLY PROVIDES BAD SERVICE

I am utterly disappointed in the service provided by Vodacom. I had stopped working 2019 but continued paying my contract in 2020, when i did call to try making a payment arrangement beginning of January 2021, i was advised by the consultant that the amount was too low and they could not accept it and therefore my line was suspended. Fast-forward to June, I contacted them as I wanted to pay the amount that was outstanding at the time of my call only to find that an extra 4k was added and I was still billed for all these other months.

I was advised to speak to legal department, customer service, accounts which i did and no one was able to assist. To date I get messages on my new number stating I qualify for a discount but not for the amount I'm aware of.

I do not have access to a number i have had for over 20 years as my number no longer exists because they REFUSED to exercise CPA and therefore i was unable to pay the account in installments. My account will negatively impact my credit record which I tried salvaging in June but not able to due to the exorbitant that is now required to pay.