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Arshad A

1 reviews | Active since Jan 2014

10 May 2026, 07:01

Vodacom refuses to upgrade my home internet speed I'm willing to pay more money

I have a 50mbs home internet package with Vodacom I'm finding the speeds slow and wanted to upgrade my package to a 100mbs line, Vodacom is saying it's not possible to upgrade my package I mean what the hell I'm willing to give them more money but they don't want to upgrade me what terrible business is this.They keep giving me the excuse we can't upgrade you only in November 2027 this is absolutely nonsense I must sit with slow internet for nothing

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Replies (2)
Vodacom
Vodacom's reply10 May 2026, 07:11
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team
AA
Arshad A's update13 May 2026, 01:56
Reviewer Update
Hi

No one has contacted me