VODACOM refuses to update credit bureaus payment profile under my name even after they confirmed *****

Why is an account that was confirmed as ***** by your ***** disputes team, still reflecting under my name on the credit bureau? This is after I was advised the number would be deleted and payment profile updated on the 20th Jan 2026. Below is an email received from Vodacom, regarding a ***** case lodged. "Good day N, please be advised that ***** Vodacom account I*** ID*** was confirmed on, 27/03/2025 reference EC-2***RN. We have deleted the number and updated your payment profile." Today is the 2nd of March 2026 and none of this mentioned has occurred.