mE
mari E

1 reviews | Active since Aug 2015

21 Sept 2016, 10:31

vodacom refuses to transfer MY airtime from 1 of MY numbers to another number of MINE

<p>My contract ********** 429 expired last month. I have not used the number for some time. The airtime credit is over R600. All i want vodacom to do is to transfer the balance to my main line and cancel the contract. Your so-called Manager called Nethemba (doubt if he is a manager, think he ****), told me it is against your business policy. Vodacom, it is Money, not yours. It's got nothing to do with Your business policy. </p>

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Replies (1)
Vodacom
Vodacom's reply21 Sept 2016, 10:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team