RR
Robert R

1 reviews | Active since Jun 2012

14 Aug 2015, 09:40

Vodacom refuses to transfer airtime already paid

I took out a top up Vodacom cell phone contract and pay each month for R200 airtime which I cant use because it is on another cell number.<br> I requested Vodacom when taking out the contract, to transfer the airtime to my existing Vodacom number. <br> I also visited the Brooklyn Mall Vodacom store and asked them to arrange the transfer, but they said they will not do it.<br> I now have R1000 airtime (5 months X R200) on a sim card of a number which I cant use.<br> I will lose R4800 worth of airtime over the duration of the 24 month contract!!! <br>

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Replies (1)
Vodacom
Vodacom's reply16 Aug 2015, 12:50
Official
Hello RobReich,

Kindly be advised that this matter has been discussed telephonically.

Thank you

Dyllan