YM
Yaseen M

1 reviews | Active since Jul 2012

02 Dec 2015, 14:43

Vodacom refuses to sort out this problem

Vodacom company Buymondo<br> <br> vodacom gave my personal info to this company and now they dont want to assist with the problem <br> <br> call centers refuse to give me a managers email address to assist with this complaint <br> <br> I have signed up a data contract in July 2015 my data bundle was not activated <br> I just contacted Vodacom now and I have been charged for August was credited by Vodacom by R2000.00 September R2148.30 October R1031.07 <br> and i am still paying my monthly premiums for data bundles every month<br> November <br> i have been calling Vodacom and Buymondo on numerous occasions since July <br> When will this issue ever be sorted out and will i be refunded ???<br> <br> Please note I do not want this money credited I want it back in my account this is alot of money. I need this money before close of business today.<br> <br> Johnathan tells me why do i run up my bill before the data is uploaded. why are you still charging me every month from July if your company does not full fill what the client signs up for ?????<br> <br> This has been my worst experience ever.<br>

0
Replies (2)
Vodacom
Vodacom's reply02 Dec 2015, 20:02
Official
Hello YaseenM,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team
YM
Yaseen M's update15 Mar 2017, 09:32
Reviewer Update

Vodacom now starts to charge me for data as they please without communication

bearing in mind i am still within contract !!!!!!!