Vodacom refuses to send me my items I purchased from the VodaBucks Store

I purchased from the VodaBucks Store on the 27 November 2020 for R3119 and to date I still haven't received my order. I called Vodacom 6 times now and they keep telling me I must just wait for my order and they cant give me a reference number for the call. The last person i spoke to was Lindiwe Jacobs. I also contacted Vodacom on Twitter who refuses to help me with my request. This is unacceptable and the worse customer service I ever received. Dont know if my query will ever get resolved.