Vodacom refuses to reverse ******* SIM swop

<p>We use SIM cards inside telemetry devices. The devices are with our customers. Someone in Vodacom made a mistake (by their own admission) with the phone number as part of a SIM swop. Probably a typo. They are now insisting that they can not reverse it (despite them knowing it was a mistake) unless we go into a Vodacom shop. This has happened to us numerous times in the past. Usually if we complain enough, they reverse their mistake and all is well, but we're sick of fighting with them. We often have to retrieve our customers equipment and replace the SIM card at our own expense. Vodacom just doesn't care. It costs us R1000s every some some *********** employee of theirs makes a mistake.</p> <p> </p> <p>Ref: S3-GV722-23EGA</p>