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Dee P

1 reviews | Active since Sept 2014

09 Nov 2025, 11:23

Vodacom refuses to resolve my issue! Excuses all the time

Vodacom refuses to assist me and keeps closing my enquiry. I get dumb emails and calls from people who don’t know how to resolve my issue one month later. Is there no customer service manager??? Please advise if you are still experiencing a challenge sending a screen shot.

You may also take a picture with your phone of the tablets screen showing the following: - Screen shot of the 7 day free trial offer they have? - Which mobile number did they use to activate the service, when they selected the activate now button on the email? - Do they have any Prime Video or {Prime Video Mobile edition currently activated before they received this emailer?

Your request to speak to a Manager is still in hand with the Technical team.

regards, Consumer Website Team

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Replies (2)
DP
Dee P's update14 Nov 2025, 12:58
Reviewer Update
As always none of my complaints for the past month have been resolved. Apparently MANAGERS don’t speak to customers (then close down already) and I am told this!!! Vodacom is a joke

Dear Vodacom Customer. Your service ticket with reference number EC-21UT-1UY3UC has been closed. Thank you Vodacom.
DP
Dee P's update02 Jan 2026, 11:32
Reviewer Update
VODACOM IS INTENTIONALLY DELAYING RESOLVING MY LONG LIST OF QUERIES. I’ve got about 8 sms for closed queries but nothing has been resolved since Oct 2025. The issue of bad service from Moud Shane Prellini from Aug 2024 not resolved but you’ll take my money. You’ll give me free lifetime access to Prime Video but your hello Peter manager says “lifetime means 7 days” the complaints go on and on and on but ABSOLUTELY NOBODY CAN RESOLVE A SINGLE ISSUE. WHY IS THE NO CUSTOMER SERVICE???? Also Candice I ain’t going to any Vodacom store to listen to a call. Are you paying for the uber services and my time. Let’s calculate how many hours, days, weeks and months it’s taken of my life and still no complaints are resolved! I see CUSTOMER RETENTION IS NOT A PRIORITY TO VODACOM