Vodacom refuses to release my fibre line

From Thursday (1/9/22) I have been fighting daily with VODACOM fibre department. On 1/8/22 I had asked for cancellation as I am moving to a new provider. Come 1st my line is not released fully. Open serve has been trying to assist but the line is not released to them, afrihost cannot activate my line because Vodacom refuses to remove the line from their side. So days goes by I am frustrated fighting a loosing battle because VODACOM DOESN'T CARE ABOUT WHAT THE CUSTOMER GOES THROUGH BUT THEIR OWN NEEDS. They quick to send 1000 of messages we owe them money but when comes to actually doing their bit they take million of years to actually get it done. They'll block the cellphone the internet etc then charge for reconnecting. Now when I need to swap my net I am unable to and have to waste so much data because VODACOM DOESN'T CARE