Vodacom Refuses to refund over payment

<p>I have contacted the Vodacom customer care on the 01/02/2017 and then again on the following dates( 7/02/2017, 10/02/2017, 11/02/2017 and 13/02/2017) to request a refund/reversal of a payment of R3130 that was made in error to Vodacom on the 20/01/2017. I have not heard back from Vodacom since then, I keep asking for the reversal and have instructed Nedbank ( my bank) to assist with this matter, however, everytime I call the customer care line, I'm told that I need to speak to the accounts department, when I contact the team or deartment for that number ********** , I'm told that I'm at the wrong deaprtment. <br />Whom in the accounts department can assist me with this request? All that I want is a refund or a reversal fo the payment that I erroniously made to vodacom, I DO NOT want a credit on my account. <br />Short of coming onto HELLO PETER and lodging a complaint about this, I have no idea what else to do. That is how bad it is to deal with Vodacom. All im askign for is a REFUND of MY OWN MONEY that was not even due to Vodacom and paid over to them by error via online banking. <br />Can someone please contact me on ********** urgently to resolve this matter, and I re-iterate, I do not want my account to be credited with the amount of R3130.00.</p> <p> </p> <p>This service is really bad!</p> <p> </p>