KH
Kelan H

1 reviews | Active since Sept 2017

06 Sept 2017, 11:17

Vodacom refuses to refund me(or provide proof) for an unauthorized WASP

So for 2 months Vodacom billed me for an unauthorized WASP(For over R300), When asked to provide proof that I subscribed(because they are meant to have Two-Step authentication) they refused. They told me to take it up with the WASP Itself who isn't even a registered WASPA member and does not have a contact number. I've been a loyal customer for 7+ years and this is just absolutely disgusting. In the future I will not touch Vodacom with a 10 foot pole.

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Replies (1)
Vodacom
Vodacom's reply06 Sept 2017, 11:30
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team