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Theuns P
1 reviews | Active since Feb 2014
17 Oct 2023, 14:59
Vodacom refuses to refund me money due
When a contract expired, I continued paying the original contract value for a period of 7 months - not knowing that the contract had expired.
I then terminated the contract and asked vodacom to refund me the excess of more than R7500
For over 4 months now we have been trying to get the money back from vodacom without success
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Replies (2)
Vodacom's replyOfficial
18 Oct 2023, 07:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2023, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Theuns P's updateReviewer Update
23 Oct 2023, 12:31you are missing the point..again...
the contract is cancelled and that side is good
HOWEVER: you owe me a refund R7500 of monies I overpaid.
I sent all the details to *** as per your consultant
the contract is cancelled and that side is good
HOWEVER: you owe me a refund R7500 of monies I overpaid.
I sent all the details to *** as per your consultant
TP
Theuns P's update23 Oct 2023, 12:31
Reviewer Update
you are missing the point..again...
the contract is cancelled and that side is good
HOWEVER: you owe me a refund R7500 of monies I overpaid.
I sent all the details to *** as per your consultant
the contract is cancelled and that side is good
HOWEVER: you owe me a refund R7500 of monies I overpaid.
I sent all the details to *** as per your consultant