Vodacom refuses to refund me back

On the 26th of December 2019 I lodged a ticket with Vodacom for a R1100 refund and Vodacom promised and agreed to refund me back in 7 to 14 working days which of have lapsed. Now 30 days later and still going @Vodacom @Vodacom111 refuses to refund me back my money. Meanwhile I have spoken to over 10 consultants and not any of them taking accountability or helping me. All they good at is empty promises. The most painful pill to swallow is that l have a family to feed and this month I don't know how I will feed my child since Vodacom keeps taking loyal customers for a ride. I can prove my case through recordings on my cellphone number. All I am not going to do is to wait any longer I need the refund with immediate effect. I have been patient for too long. All I need is my R1100. 00 so I can feed my family.