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Yolanda S

1 reviews | Active since Mar 2021

18 Mar 2021, 11:57

Vodacom refuses to reactivate my network

I was on maternity leave and only received a very small portion of my salary which caused me to get behind on a lot of my accounts. In January I made arrangements to try and pay a bit extra on my account however it is difficult as I have to catch up with all the accounts I got behind on and I told that to the person I made the arrangement with. On Thursday 11/03/2021 (after I have already purchased a Just 4 U bundle - 1GB everyday for 3 days) they switched my line off, without any notification thereof whatsoever. I made a payment of R370 that same afternoon (which by the way was supposed to pay my 6 month old baby's milk) but my line wasn't turned on. When I phoned the day after (on the Friday 12/03/2021) the lady I spoke to(whose name I didn't write down) said that if I pay 50% of the outstanding balance they'll reactivate my line. I had to scratch the money together because I just don't have any money, and so on 16/03/2021 I paid another R1000 on my account. When I phoned Vodacom to ask them to reactivate my line the woman said that if I don't pay the whole outstanding amount they won't reactivate the line. I have already paid more than half the outstanding amount in this month alone!!!!! I have paid over R1700 and want Vodacom to keep their promise of reactivating my line IMMEDIATELY!!!!! I need my phone to work, if I can't work how am I supposed to earn my salary to pay them at the end of the month?! I only have just over R700 left to pay and will catch that up by trying my best to pay a little extra each month from now. But if Vodacom doesn't reactivate my line ASAP I promise I will cancel my contract and tell everyone not to take a contract with them!!!!!! I have been a loyal customer with Vodacom since my first cellphone and have always paid my account on time, this 1 time that I have a salary issue and they do this!! I also want Vodacom to give me back the 1GB everyday for 3 days from the Just 4 U data bundle I lost due to my network being turned off! I trust that you wil attend to my complaint timeously, if not I will take this matter further.

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Replies (3)
Vodacom
Vodacom's reply18 Mar 2021, 13:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Yolanda S's update18 Mar 2021, 16:12
Reviewer Update
Clearly Vodacom doesn't read any mail. I spoke to someone that told me if I paid half the outstanding balance they can reactivate my account, yet now they refuse and have tons of excuses.
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Yolanda S's update18 Mar 2021, 16:16
Reviewer Update
How do you pay something when you don't have money. Am I supposed to **** the money out of my asshole?!!!?!