Vodacom Refuses to Provide Manual Invoice – Unacceptable Service

I’m extremely disappointed with Vodacom’s lack of support regarding a simple request for a manual invoice. Despite multiple attempts to resolve this, I was told outright that they “cannot assist” and must “follow the rules,” with no effort to explore alternatives or escalate the matter. As a paying customer, I believe I’m entitled to proper documentation for my transactions, especially when it affects my ability to claim reimbur*****ts. The refusal to provide even a basic manual invoice is not only unhelpful, but it’s dismissive and shows no regard for customer needs. I expect Vodacom to take accountability and offer a workable solution. I shouldn’t have to fight for something so basic. Please escalate this issue and advise how it will be resolved. This is for the new fibre line account.