Vodacom refuses to process cancellation for device returned.

Vodacom contract was due for an upgrade, processed the upgrade through the Vodacom app. The current product was not upgraded an new product was added to my profile.

This was not the intention I therefore called Vodacom and visited the Key West branch. It was confessed this does tend to occur through the app and that I would have to request an calcellation.

The cancellation was requested and the device was collected by Vodacom.

The contract was however not cancelled and I am still getting billed monthly for a device I do not have.

I have been on calls with Vodacom weekly with no success.

Vodacom has blocked my number so I cannot contact them any longer.

I have to call from an alternative number.