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Florian S

1 reviews | Active since Apr 2015

10 Apr 2015, 14:44

Vodacom refuses to port my number - Since 12 March

I am absolutely discussed at vodacom, they were very quick to sell me a brand new contract on March 10. I received my new Sony Xperia Z3 on the 12th of March with a micro Sim. I was told that my number would be ported from cell C on to this new contract. Long story short after about 30 phone call to several different numbers and a visit to 2 different stores, I am still waiting to be ported! Ivan blessing has no problem selling you products but dont expect any assistance from him once you have signed on the dotted line.<br> How complex is it to port a number from a prepaid sim to a new contract VODACOM???<br> TO many *********** people at vodacom including Preshen Thaver, Shaun Thaver who I have mail numerous times. Why cant you help your clients when they need your assistance?<br> <br> PLEASE I AM BEGGING YOU, HELP ME PORT MY NUMBER AS YOU PROMISED ME YOU WOULD the day I purchased this new contract.

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Replies (1)
Vodacom
Vodacom's reply11 Apr 2015, 05:44
Official
Hello JudgeD,

Thank you for the posting.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards

Vodacom Consumer Website Team