RS
Raksha S
1 reviews | Active since Jan 2021
07 Jan 2021, 10:45
VODACOM REFUSES TO PAY BACK MONEY OWED TO ME!!!
I previously had a data contract with Vodacom which was CANCELLED In time as per THEIR instruction. Following me officially cancelling the contract they continued to debit my account for another 2 months. I’ve been trying to get my money back for almost 3 months and they send me in circles all the time talking about “escalations” but they escalate and SOLVE NOTHING. I am so frustrating with the thieving strategy. It’s almost like they want me to forget that they owe me almost R2000. Kindly help me get attention. I’ve called them more than 20 times. I’m constantly in distress and they are causing a serious amount of stress to me. Please help!
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Replies (1)Vodacom's replyOfficial
07 Jan 2021, 11:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Jan 2021, 11:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
