MM
Michael M
1 reviews | Active since Sept 2013
24 Oct 2019, 16:42
Vodacom refuses to pay back *******ly deducted premiums +/-R2000
I have been a Vodacom customer for 10 yrs but I have had bad service recently. My Data contract expired in Sep 2016 and was replaced by another one. A request to cancel the old one was put through but the cancellation was never activated. They debited my account for almost a year and after many calls, the cancellation went through. Since May 2018, I have been trying to get the reimbur*****t without any success. Till to-date, Vodacom has not reimbursed the 12 month premiums, amounting to over R2000
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Vodacom's replyOfficial
25 Oct 2019, 07:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Oct 2019, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Nov 2019, 12:24Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply06 Nov 2019, 12:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team