Vodacom refuses to investigate SIM *****

My ********** SIM Swap took place on 12 January and I have still had no feedback from Vodacom. After trying in vain to get a response from Vodacom I complained on HEllo Peter. Despite my previous complaint on 20 February and despite the Vodacom Hello Peter representative asking him on several occasions to do so, the person dealing with my complaint has still failed to contact me via phone or email. He called once when I was unable to take the call and promised to call back a bit later. I never heard from him again. My emails to the business division complaining about this are also completely ignored. I find the lack of customer service and the lack of concern over ***** which appears to have involvement of vodacom staff absolutely astounding. It appears that Vodacom has no interest at all in preventing ********** SIM swaps or in investigating ******* staff. I have never experienced such disgusting customer service from any company ever before.