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Justin S

1 reviews | Active since Aug 2022

15 Aug 2022, 21:26

Vodacom refuses to honour their own Ts and Cs.

All of the information on Vodacom's web site: https://www.vodacom.co.za/vodacom/services/internet/data-sharing-sim And their Terms and Conditions: https://www.vodacom.co.za/vodacom/terms/multiple-data-sim-terms-and-conditions Say that the first two data sharing SIMs are free on Red plans. So I upgraded to a Red plan, and tried to get the SIMs. 082135 consultants say I must go to the store. The store consultants say I must call 082135, and in the end, they all went R89 per SIM and a R25 per month fee, when the Ts & Cs expressly state that there are NO charges for these SIMs.

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Replies (1)
Vodacom
Vodacom's reply16 Aug 2022, 08:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team