VODACOM Refuses to help me fix their mess-up

VODACOM Refuse to help me

My daughter has emigrated to America and asked my wife to take over her contract n her phone as she did not wish to pay cancellation fees. 1. She went together with my wife to the Cresta Vodacom store where they were instructed to provide a number of papers including bank statements, from of residence, and ID 2. The store ensured them that the contract had been transferred. 3. This transfer request resulted in my wife’s bank account being debited the monthly costs so we assumed that the request had been comp**** with 4. This year my wife wished to cancel the contract as we no longer need it and cannot afford the monthly fees 5. The Cresta store insisted that she must call *** and cancel it there. They were no prepared to assist her in any way 6. When with great difficulty my wife got through to the number they said that they were unable to assist her as the number was no in her name and that she must get my daughter to cancel the contract. 7. They were not prepared to understand that my daughter no longer lives in South Africa and would not be able to do so 8. We finally found a polite Vodacom staff who was prepared to go out of his way to help us. George from Clearwater mall sat on the phone for an hour trying to get through to that number with no success and he had to give up in the end and say he was unable to help. 9. I have spent 1 hour from work trying to get through to that number but just get a recorded message saying that the number does not exist and that I should get the correct number 10. This has taken months of being messed around and we are now desperate please provide us with a solution The phone in question has the following number ***