Vodacom refuses to help customers

Firstly, their customer care number is absolutely pathetic and provides the customer no way to address advanced queries of any kind.

I managed, with great difficulty, to talk to am agent through their website on Wednesday, 6 April 2022 to request my billing statements for the 2019 financial period, and received the reference number: *** On Thursday, 7 April 2022 I received a message that this call has been closed. In no way, shape or form has my query been addressed at all! On Friday, 8 April 2022 I again spoke to an agent through the website, only to be informed that my reference number does not exist, and that I should call customer care. Needless to say, I lost my rag at Vodacom's incompetence and the agent responded by dropping the call.