Vodacom refuses to give Voice Recording from Cancellation

I cancelled my Vodacom contracts 6months ago. We are forced to cancel them telephonically. The operator make various offers to me so I dont cancel. I explicitly said I want to cancel. I dont want any offers.

My contracts were already on their final month, so I was able to cancel. She confirmed that she cancelled the contracts.

I did not receive any further correspondance.

Months later I got a call from lawyers handing men over for my outstanding vodacom contracts.

I explained the whole story. They said to contact vodacom to sort this out.

I went in store, they said I must call the helpline. Since then I have opened 3 Tickets with Vodacom trying to sort this out. I get no correspondance and this is not getting resolved. My credit score is taking a beating and I dont get any feedback.

I have requested the Voice Recording from my Cancellation Call, but they dont get back to me. Does anyone have any contact person higher up at Vodacom that I can contact to get this resolved.