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Ricardo B

1 reviews | Active since Mar 2022

28 Apr 2022, 11:12

Vodacom refuses to give voice recorded of my contract cancellation call

I posted this review on the 16th of March 2022, Vodacom responded that I would have a resolution within 7-14Days.

Its been 5 Weeks and still no response.

Here is my review: "I cancelled my Vodacom contracts 6months ago. We are forced to cancel them telephonically. The operator make various offers to me so I dont cancel. I explicitly said I want to cancel. I dont want any offers.

My contracts were already on their final month, so I was able to cancel. She confirmed that she cancelled the contracts.

I did not receive any further correspondance.

Months later I got a call from lawyers handing men over for my outstanding vodacom contracts.

I explained the whole story. They said to contact vodacom to sort this out.

I went in store, they said I must call the helpline. Since then I have opened 3 Tickets with Vodacom trying to sort this out. I get no correspondance and this is not getting resolved. My credit score is taking a beating and I dont get any feedback.

I have requested the Voice Recording from my Cancellation Call, but they dont get back to me. Does anyone have any contact person higher up at Vodacom that I can contact to get this resolved."

0
Replies (2)
Vodacom
Vodacom's reply28 Apr 2022, 11:14
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
Vodacom Consumer Website Team 
RB
Ricardo B's update07 Jun 2022, 10:10
Reviewer Update
Hi received this email on the 29th of April 2022 after your response here on Hellopeter:

-------------------------------------------------------------------------------------------------------------------------------------------
VODACOM ACCOUNT NUMBER - **************
ID Number - *************
Settled Letter

Dear Vodacom Customer

This letter serves to confirm that the above mentioned account has been settled and paid in full to Vodacom Pty Ltd.
We have notified the credit bureau to update the relevant information for your account to reflect as paid in full.
Please note that it may take up to 7 working days from date of notification for these records to be updated.
Kindly note that Vodacom (Pty) Ltd is bound by the Code of Conduct of the Credit Provider Association (“CPA”) constitution
and is not allowed to remove any payment history information from the credit bureaus unless the information was listed in
error.
All major retailers, banking institutions and insurance companies belong to the CPA and provide information pertaining to the
actual payment performance of the account to the credit bureau.
We thank you for your loyalty and support for the duration of your contract and hope to be of assistance to you again in
future.

Yours sincerely

Vodacom Legal Collections

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Since then I have still been receiving weekly calls and emails from the same Lawyers firm attempting to collect.

I have forwarded the lawyers this email with no response.

I have forwarded the lawyers letters to vodacom, also no response.

I have requested confirmation, with no response.

This is getting ridiculous now.